PROGRAM DIRECTOR

SOME JOB RESPONSIBILITIES INCLUDE:

• Direct supervisor to three staff members and indirect support to all staff working the program.

• Using discretion and independent judgment, serve as the go-to resource for management of our one-to-one mentoring program statewide.

• Create and implement strategies to improve our statewide program performance metrics like average match length, 12-month match retention, and days from inquiry to match.

• Be the expert in BBBSA and BBBSOK program policies.

• Monitor and implement grant requirements like specialized surveys, and parent engagement activities.

• Implement the use of the Developmental Asset Profile survey into our program to improve matching and to strengthen child outcomes.

• Attend the BBBSA national conference each June to learn from peer affiliates and generate new ideas to implement at BBBSOK.

• Create and implement new initiatives like Big Futures, or workplace mentoring.

• Review unsuccessful matches for lessons learned and training opportunities.

• Conduct random satisfaction calls with Bigs, Littles and parents to identify opportunities to strengthen the program.

• Listen to match support calls and provide real-time feedback to program specialists helping each one improve their skills.

• Monitor the program statewide ensuring all aspects are moving forward.

• Strategize with Program Specialists on match and enrollment issues and use critical thinking to solve problems within matches to keep the match positively moving forward.

• Onboard and train new Program Specialists constantly improving the process for training new staff. Conduct ongoing training with Program Specialists as needed.

• Conduct documentation reviews within the program to find areas of needed improvement. Provide feedback to Program Specialists on work quality.

• Become proficient in the BBBSOK program software MatchForce. Create necessary reports to monitor BBBSOK program effectiveness.

• Responsible for improving program-related processes.

• Assist with recruitment of potential Bigs and Littles, and support agency events like annual galas, Bowl for Kids’ Sake, and special tasks as needed.

• Like all positions, the Program Director will complete additional duties for the local and statewide agency as assigned.

QUALIFICATIONS

• Bachelors’ degree required.

• Must use a high level of discretion and independent judgment to perform job duties.

• Experience with Sales Force a plus.

• Proficiency in multiple technology platforms required for success in the job (Acuity, MatchForce, Microsoft Suite).

• Experience with youth development; understanding indicators for potential child maltreatment; working with diverse populations in diverse settings; and/or mentoring relationships.

• Demonstrated ability to communicate effectively verbally and in writing.

• Proven ability to manage multiple projects, prioritize effectively and meet deadlines.

• Strong interpersonal relationship skills, commitment to quality customer service and excellent problem-solving skills will be essential.

• Ability to maintain privacy and security of confidential information.

• At BBBSOK we take our goals very seriously because they mean lives changed for the better, forever. Our successful candidate will be self-motivated, and results driven only accepting the best from him/herself.

• Ability to read and interpret documents such as procedure manuals and work instructions.